Free Fire is one of the most popular battle-royale games out there. It is the top-grossing game in the action category on the Google Play Store. Garena, the developers of the game are trying to build a community for the users who play Free Fire and Free Fire Max.
Their latest initiative is to provide the solution to the players who are facing any kind of issue while playing the game. Garena Free Fire has set up a website where players can report issues such as diamond issues, hacker issues, ID bans, or anything else. The dedicated page for addressing such issues is known as Free Fire Help Center.
What exactly is Free Fire Help Centre? How to file a complaint or solve any issue through it? We have answered each and every question you are looking for. Without any further ado, let us check out more about the Free Fire Help Centre and what kind of complaints you can report there.
Free Fire Help Centre: Everything You Need To Know
Garena has developed a report center to address the issues of Free Fire players. Players often face bugs that ruin the experience of the game. For this, you can contact the help center, and as soon as the Free Fire support team receives it, they will address your issue. There can be other issues as well and if you report them, the Free Fire team will try to resolve them. Check out the steps below on how one can submit the complaints.
What Complaints Can be Reported at Free Fire Help Centre?
There are certain categories in which you can complain at the Free Fire Help center. Here are the categories listed by Free Fire in which you can raise a complaint.
- Game Concerns – In this section, one can report about abuse if someone has faced while playing the game. You can also report problems like connection issues, high ping issues or a message which is shown as “Game Keeps on Downloading Expansion Pack”.
- Account Loss – In case your Free fire account is banned for some reason or if you have lost your guest account or account linked with facebook, Twitter, such concerns can be reported under this category.
- Negative Diamonds – If your diamonds is less than the previous time, you can select this option to report the issue.
- Payment Issues- The section addresses several payment concerns. If you have bought diamonds and did not receive it, finding your codashop receipt, you can find help by selecting the options under this category.
How To Contact Free Fire Help Center? Step-By-Step Guide
If you are facing issues in Free Fire that falls in the category listed above, you can contact the Free Fire help center. Follow the steps below to report a problem to Free Fire support team and get the solution.
- Head to https://zendeskauth.ff.garena.com/ on the browser of your phone or PC. This is the Free Fire Customer support website.
- You will find some FAQs at the bottom of the page. If your issue is not there, sign in to your Free Fire account.
- Once you log in, click on the arrow next to your nickname and a drop down menu will appear. Select Submit a Request option.
- Now choose the version of your game, your region and Free Fire Player ID and In-game name.
- Describe the issue you are facing, and submit it. You can add files if necessary as proofs. Free Fire team will reach out to you as soon as they recieve your mail.
- To track the updates, search for your request in the drop down menu.